RETURN POLICY

Last updated April 23, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@filomena.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Filomena ltd

Address available upon request

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Please email to contact@filomena.co.uk if you want to return an item. We want you to like our products as much as we do. If you are not satisfied with your purchased item , feel free to exchange or return the item within 14 days after receiving the order. In order to be fully reimbursed, the returned items need to be in their original condition. Return shipping is paid by the customer. Shipping costs are non-refundable.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07747071657

contact@filomena.co.uk