Terms and Conditions

1. About Us

This website is operated by Filomena Ltd (“we”, “us”, “our”).

Registered in: United Kingdom
Company number: 13491297
Business address: 31 De Montfort Place, MK40 2FN, Bedford
Email: info@filomena.co.uk

2. These Terms

These Terms and Conditions apply to your use of our website and to any orders placed through it.

By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.

3. Products

We sell scarves and related accessories as described on our website.

We make every effort to ensure that product descriptions, images, colours, and specifications are accurate. However, colours and appearance may vary slightly depending on your device or screen settings.

All products are subject to availability.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase goods from us.

After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where:

a product is out of stock
there is an error in pricing or product information
we suspect fraudulent or unauthorised activity
there are issues with payment or delivery

If your order is cancelled after payment has been taken, a full refund will be issued.

5. Prices and Payment

Prices

All prices on this website are displayed in GBP (£).

Delivery charges (if applicable) will be shown at checkout before you complete your order.

We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.

Payment

We accept payments via:

Debit and credit cards (Visa, Mastercard)
Apple Pay
Google Pay
PayPal

All payments are processed securely via Stripe.

Payment must be received in full before goods are dispatched.

6. Delivery

We currently deliver within the United Kingdom only.

Orders are typically dispatched within 1–2 working days.

Delivery is carried out using Royal Mail Tracked 48® (estimated delivery time: 2–3 working days after dispatch).

Delivery times are estimates only and are not guaranteed.

Further information can be found on our Shipping page.

7. Returns and Refunds

Detailed information about returns, refunds, and exchanges is available on our Returns & Refunds page.

In summary:

Customers are responsible for return shipping costs unless the item is faulty or damaged
Items must be returned unused and in original condition
Refunds will be issued to the original payment method where applicable

8. Faulty or Damaged Goods

If your item arrives faulty or damaged, please contact us as soon as possible at info@filomena.co.uk.

We may request photos or additional information to assess the issue.

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law.

9. Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so.

To the extent permitted by law, we shall not be liable for any indirect or consequential loss arising out of or in connection with the use of our website or the sale of goods.