Shipping

Last updated: 2 June 2026

Please review our Shipping Policy before placing an order. This policy applies to all purchases made through our website.

Shipping Options

We currently ship orders within the United Kingdom using Royal Mail Tracked services.

All orders are carefully prepared and dispatched from our UK location.

Processing Times

We aim to process and dispatch orders within 3–5 business days after your order has been placed.

During busy periods, processing times may be slightly longer, but we will always do our best to get your order on its way as quickly as possible.

Business Days

Delivery and processing times are calculated using business days, which are Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

Once dispatched, delivery times depend on the Royal Mail service selected at checkout and your location within the United Kingdom.

While we strive to meet estimated delivery times, delays caused by Royal Mail or circumstances outside our control may occasionally occur.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking details provided to follow your parcel’s journey and view the latest delivery updates.

International Shipping

We currently ship within the United Kingdom.

If you would like to place an order for delivery outside the UK, please contact us at info@filomena.co.uk before placing your order. Depending on the destination and shipping requirements, we may be able to arrange international delivery on a case-by-case basis.

Additional shipping costs, delivery times, customs duties, taxes, and import fees may apply for international orders and are the responsibility of the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: info@filomena.co.uk