Terms and Conditions

Last updated: 2 June 2026

1. About Us

This website is operated by Filomena Ltd (“we”, “us”, “our”).

Registered in the United Kingdom

Company Number: 13491297

Business Address:
31 De Montfort Place
Bedford
MK40 2FN
United Kingdom

Email: info@filomena.co.uk

Telephone: 07747071657

2. Acceptance of These Terms

These Terms and Conditions apply to your use of our website and to any orders placed through it.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website.

3. Products

We sell scarves and related fashion accessories through our website.

We make every effort to ensure that product descriptions, images, colours, dimensions, and specifications are accurate. However, colours and appearance may vary slightly depending on your device, screen settings, or lighting conditions.

All products are subject to availability.

4. Placing an Order

When you place an order, you are making an offer to purchase goods from us.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This does not mean that your order has been accepted.

We reserve the right to refuse or cancel an order where:

  • A product is unavailable.
  • There is an error in pricing or product information.
  • We suspect fraudulent, unlawful, or unauthorised activity.
  • Payment cannot be processed.
  • Delivery cannot reasonably be completed.

If payment has already been taken for a cancelled order, a full refund will be issued.

5. Prices and Payment

All prices displayed on our website are shown in Pounds Sterling (GBP £).

Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.

We reserve the right to change prices at any time. However, any changes will not affect orders that have already been accepted.

We currently accept payment through:

  • Credit and debit cards
  • Apple Pay
  • Google Pay

Payments are processed securely through Stripe.

Payment must be received in full before goods are dispatched.

6. Delivery

We currently deliver within the United Kingdom only.

Orders are typically processed and dispatched within 3–5 business days.

Delivery is made using Royal Mail Tracked services.

Delivery times are estimates only and cannot be guaranteed.

Further information is available in our Shipping & Delivery Policy.

7. Returns and Refunds

Information regarding returns and refunds can be found in our Returns & Refund Policy.

In summary:

  • Returned items must be unused and in their original condition.
  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • Approved refunds are issued to the original payment method.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Faulty or Incorrect Goods

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@filomena.co.uk.

We may request photographs or additional information to help assess the issue and determine an appropriate resolution.

9. Intellectual Property

All content on this website, including but not limited to text, product descriptions, photographs, graphics, logos, designs, branding, and website content, is owned by or licensed to Filomena Ltd and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or otherwise use any content from this website without our prior written permission.

10. Promotions and Discount Codes

From time to time, we may offer promotional discounts, special offers, or discount codes.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.
  • Promotions may be withdrawn or amended at any time.
  • We reserve the right to cancel orders where discount codes have been used improperly or in breach of any promotional terms.

11. Website Availability

We aim to keep our website available and functioning correctly at all times. However, we do not guarantee uninterrupted access to the website and may suspend, withdraw, or modify parts of the website for maintenance, updates, or operational reasons.

We are not liable for any temporary unavailability of the website.

12. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Courier delays
  • Industrial action or strikes
  • Severe weather conditions
  • Natural disasters
  • Technical failures
  • Internet or telecommunications disruptions

13. Privacy and Cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

Please review these documents to understand how we collect, use, and protect your information.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special losses arising from the use of our website or the purchase of products from us.

Nothing in these Terms affects your statutory consumer rights.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will become effective immediately upon publication on this website. The latest version will always be available on this page.