Privacy Policy

Last updated: 2 June 2026

1. Introduction

This Privacy Policy explains how Filomena Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Filomena Ltd

Company Number: 13491297

Business Address:
31 De Montfort Place
Bedford
MK40 2FN
United Kingdom

Email: info@filomena.co.uk

Telephone: 07747071657

3. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide Directly

Name
Email address
Telephone number
Billing address
Shipping address
Order details
Messages submitted through our contact form
Information provided through live chat communications

Order Information

When you place an order, WooCommerce stores information relating to your purchase, including:

Products purchased
Order value
Payment status
Shipping information
Customer communication relating to the order

Payment Information

Payments are processed securely through Stripe.

We do not store your full payment card details on our servers.

For information about how Stripe processes personal information, please review Stripe’s Privacy Policy.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Referring website information
Date and time of access
Diagnostic and security-related information

4. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Deliver products and services
Communicate with you regarding your orders
Respond to enquiries and customer support requests
Provide live chat support
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Improve our website, products, and customer experience
Maintain business records
Protect our legal rights and interests

We may also offer newsletters, marketing communications, promotions, customer feedback requests, reviews, and other customer engagement features in the future. Where required by law, these communications will only be sent with your consent.

5. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases when processing personal information:

Contract

To fulfil orders, process payments, arrange delivery, and provide customer support.

Legal Obligations

To comply with tax, accounting, fraud prevention, and other legal requirements.

Legitimate Interests

To operate, improve, secure, and manage our business and website.

Consent

Where required by law, such as for certain marketing activities or non-essential cookies.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

Payment Processing

Stripe

Delivery Services

Royal Mail

Live Chat Services

Tawk.to

Website Hosting and Infrastructure

Hostinger
Cloudflare

Analytics and Advertising Services

We may use analytics, advertising, marketing, and customer engagement services in the future, including services provided by:

Google
Meta (Facebook and Instagram)
Other marketing and analytics providers

Any such services will be implemented in accordance with applicable privacy and cookie regulations.

We may also disclose personal information where required by law, regulation, legal process, or to protect our legal rights.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide services
Maintain business records
Comply with legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws.

8. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of processing
Object to certain processing activities
Request transfer of your personal information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide functionality, improve user experience, maintain security, and support website performance.

For detailed information about our use of cookies, please review our Cookie Policy.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.