Returns & Refunds

Last updated: 2 June 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review the information below regarding returns and refunds.

Returns

Under UK consumer law, you have the right to return most items within 14 days of receiving your order.

If you would like to return an item, we recommend contacting us before sending it back so that we can provide return instructions and assist with the process.

To be eligible for a return, items must:

Be returned within 14 days of delivery.
Be unused and unworn.
Be in their original condition.
Be returned with all original packaging, labels, and tags attached.
Be free from stains, perfumes, odours, pet hair, makeup, damage, or any other signs of use.

As our scarves are fashion accessories, we cannot accept returns of items that have been worn, washed, altered, or damaged after delivery.

Return Shipping Costs

Customers are responsible for the cost of returning items unless the item is faulty, damaged, or incorrect.

We strongly recommend using a tracked delivery service, as we cannot be responsible for returns that are lost or damaged in transit.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from the item you ordered, please contact us as soon as possible after delivery.

Please include your order number and, where possible, photographs showing the issue.

Once the issue has been reviewed and confirmed, we will provide an appropriate remedy, which may include a refund or replacement. Where an item is confirmed to be faulty or damaged, we will cover reasonable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow up to 5 business days for us to process your refund after receiving the returned item. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.