Cookie Policy

This Cookie Policy was last updated on May 27, 2026 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

This Cookie Policy explains how Filomena Ltd (“we”, “us”, “our”) uses cookies and similar technologies when you visit https://filomena.co.uk (the “Website”).

Cookies help us provide essential website functionality, improve your browsing experience, remember your preferences, maintain the security of our Website, and, where applicable, analyse Website performance and measure the effectiveness of our marketing activities.

The specific cookies used on our Website may change from time to time as we introduce new features, improve functionality, or engage new service providers.

By using our Website, you agree to the use of cookies in accordance with this Cookie Policy and your selected cookie preferences.

2. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies allow websites to recognise your device, remember information about your visit, and improve your experience by enabling certain features and functionality.

Cookies may be stored only for the duration of your browsing session or for a longer period depending on their purpose.

In addition to cookies, we may use similar technologies such as scripts, tags, pixels, and web beacons to provide Website functionality and improve our services.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie preference tool.

They enable core functionality including:

Shopping cart management
Checkout and payment processing
User account login and authentication
Website security
Fraud prevention
Load balancing and Website performance
Remembering cookie consent preferences

Without these cookies, certain parts of the Website may not function correctly.

Functional Cookies

These cookies allow the Website to remember choices you make and provide enhanced functionality.

Examples include:

Remembering language preferences
Remembering account settings
Live chat functionality
User interface customisation

Analytics Cookies

Analytics cookies help us understand how visitors use our Website.

These cookies may collect information such as:

Pages visited
Time spent on pages
Navigation paths
Device and browser information
Website performance metrics

The information collected helps us improve the Website, products, and customer experience.

Analytics cookies will only be used where required consent has been obtained.

Marketing and Advertising Cookies

Marketing and advertising cookies may be used to:

Measure advertising performance
Understand the effectiveness of marketing campaigns
Deliver more relevant advertisements
Limit the number of times an advertisement is shown
Improve our marketing activities

These cookies may be set by us or by carefully selected third-party advertising partners.

Marketing and advertising cookies will only be used where required consent has been obtained.

4. Third-Party Services

We may use trusted third-party providers to support the operation of our Website.

These providers may include:

Payment processing providers
Website security services
Customer support and live chat providers
Website analytics providers
Marketing and advertising platforms
Website hosting and infrastructure providers

Where these services place cookies, they will be categorised appropriately and, where required, will only be activated after your consent has been obtained.

5. Cookie Consent

When you first visit our Website, you will be presented with a cookie banner that allows you to:

Accept all cookies;
Reject non-essential cookies; or
Customise your cookie preferences.

Your choices will be stored and respected on future visits.

You may update or withdraw your consent at any time through the cookie settings available on our Website.

6. Who Can Access Information Collected Through Cookies?

We take appropriate technical and organisational measures to protect information collected through cookies and similar technologies.

Depending on the services used on our Website, information collected through cookies may be accessed by:

Filomena Ltd employees and authorised personnel responsible for operating and maintaining the Website;
Website hosting and infrastructure providers;
Payment service providers;
Website security and fraud prevention providers;
Customer support and live chat providers;
Analytics providers, where analytics cookies are enabled;
Marketing and advertising providers, where marketing cookies are enabled and you have provided the required consent.

These parties may only access information where necessary to provide their services and are required to process such information in accordance with applicable data protection laws and contractual confidentiality obligations.

We do not sell personal data collected through cookies.

7. How Long Do We Keep Cookie Information?

Information collected through cookies is retained only for as long as necessary to fulfil the purposes for which it was collected.

Different cookies have different retention periods depending on their purpose and provider.

Some cookies are deleted automatically when you close your browser, while others may remain on your device for a longer period. In general, cookies used on our Website remain active for no longer than two years unless deleted earlier by you.

Where available, cookie retention periods are displayed within our cookie settings and consent management tool.

8. How Can You Access Your Data and What Rights Do You Have?

Subject to applicable data protection laws, you may have the right to:

Request access to your personal data;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data;
Request restriction of processing;
Object to certain types of processing;
Withdraw consent where processing is based on consent;
Request the transfer of your personal data to another organisation where applicable;
Lodge a complaint with the Information Commissioner’s Office (ICO).

If you wish to exercise any of these rights, please contact us using the details provided below.

To protect your privacy and security, we may ask you to verify your identity before responding to your request.

We will normally respond to requests within one month, although this period may be extended where permitted by law.

For further information regarding the processing of personal data, please refer to our Privacy Policy.

9. How Do I Control Cookies?

You can control and manage cookies in several ways.

When visiting our Website, you can use our cookie consent tool to accept, reject, or customise your cookie preferences. You may also withdraw or change your consent at any time through the cookie settings available on the Website.

In addition, most web browsers allow you to:

View stored cookies;
Delete cookies;
Block cookies;
Receive notifications before cookies are stored.

Please note that blocking or disabling certain cookies may affect the functionality of the Website and prevent some features from working correctly, including account access, shopping cart functionality, checkout services, and customer support features.

For more information about managing cookies through your browser, please visit www.aboutcookies.org.

10. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, business practices, or the services used on our Website.

Any changes will be published on this page together with the updated revision date.

We encourage you to review this Cookie Policy periodically.