Cookie Policy

Last updated: 2 June 2026

1. Introduction

This Cookie Policy explains how Filomena Ltd (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website.

Cookies help us provide essential website functionality, improve your browsing experience, remember your preferences, maintain website security, and support the operation of our online store.

For information about how we collect, use, and protect personal information, please see our Privacy Policy.

2. What Are Cookies?

Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website.

They allow websites to recognise your device and remember certain information about your visit, helping to improve functionality, performance, and user experience.

Some cookies are deleted when you close your browser, while others remain on your device for a longer period depending on their purpose.

In addition to cookies, we may use similar technologies such as scripts, pixels, tags, and web beacons.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled through our cookie preference tool.

They help provide core functionality including:

Shopping cart management
Checkout and payment processing
Website security and fraud prevention
Website performance and load balancing
Remembering cookie consent preferences

Without these cookies, certain parts of the website may not function correctly.

Functional Cookies

Functional cookies help improve your experience by remembering certain preferences and enabling enhanced functionality.

Examples may include:

Remembering website preferences
Live chat functionality
User interface customisation

Analytics Cookies

We may use analytics cookies in the future to help us understand how visitors interact with our website.

Analytics cookies may collect information such as:

Pages visited
Time spent on pages
Navigation paths
Device and browser information
Website performance metrics

This information helps us improve our website, products, and customer experience.

Where required by law, analytics cookies will only be used after you have provided your consent.

Marketing and Advertising Cookies

We may use marketing and advertising cookies in the future to:

Measure advertising performance
Understand the effectiveness of marketing campaigns
Deliver more relevant advertisements
Limit the number of times advertisements are shown
Improve our marketing activities

Where required by law, marketing and advertising cookies will only be used after you have provided your consent.

4. Third-Party Services

We use trusted third-party providers to support the operation of our website.

These providers may include:

Stripe

Stripe may place cookies necessary for payment processing, fraud prevention, and security.

Tawk.to

Tawk.to may place cookies required for live chat functionality, visitor recognition, and customer support services.

Cloudflare

Cloudflare may place cookies used for security, traffic management, fraud prevention, and website performance.

Hosting and Website Infrastructure Providers

Our website hosting and infrastructure providers may use cookies necessary for the operation, performance, and security of the website.

Future Analytics and Marketing Providers

We may use analytics and marketing providers in the future, including services provided by Google, Meta (Facebook and Instagram), and other providers.

Where these services use cookies, they will be categorised appropriately and, where required, activated only after your consent has been obtained.

5. Cookie Consent

When you first visit our website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Customise your cookie preferences

Your preferences will be stored and respected on future visits.

You may change or withdraw your consent at any time through the cookie settings available on our website.

6. Who Can Access Information Collected Through Cookies?

Depending on the services used on our website, information collected through cookies may be accessed by:

Filomena Ltd authorised personnel responsible for operating and maintaining the website
Website hosting and infrastructure providers
Payment service providers
Website security and fraud prevention providers
Customer support and live chat providers
Analytics providers, where analytics cookies are enabled
Marketing and advertising providers, where marketing cookies are enabled and consent has been provided

These parties may only access information where necessary to provide their services and are required to process such information in accordance with applicable data protection laws.

We do not sell personal information collected through cookies.

7. How Long Are Cookies Stored?

Different cookies have different retention periods depending on their purpose and provider.

Some cookies are deleted automatically when you close your browser, while others may remain on your device for a longer period.

In general, cookies used on our website remain active for no longer than two years unless deleted earlier by you or removed automatically by the service provider.

Where available, cookie retention periods are displayed within our cookie consent and preference management tool.

8. Your Rights

Subject to applicable data protection laws, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request transfer of your personal data where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

If you wish to exercise any of these rights, please contact us using the details below.

To protect your privacy and security, we may ask you to verify your identity before responding to your request.

For further information regarding the processing of personal data, please see our Privacy Policy.

9. Managing Cookies

You can manage cookies in several ways.

You may:

Use our cookie preference tool to manage consent
Delete cookies through your browser settings
Block cookies through your browser settings
Configure your browser to notify you before cookies are stored

Please note that disabling certain cookies may affect website functionality, including shopping cart, checkout, payment, live chat, and other website features.

For additional information about cookies and browser controls, please visit www.aboutcookies.org.

10. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, business practices, or the services used on our website.

Any updates will be published on this page together with the revised “Last updated” date.